Privacy policy

Last Updated: 15 May 2026

Siaflor ("Siaflor", "we", "our", "us") values the trust you place in us and recognises the importance of protecting your personal information. This Privacy Policy describes how we collect, use, store, share, and protect the information you provide when you visit siaflor.com (the "Site") or purchase products from us.

By using the Site or placing an order with Siaflor, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use the Site.

1. Information We Collect

We collect the following categories of information:

a. Information You Provide Directly. When you place an order, create an account, subscribe to our communications, or contact our customer care team, we collect:

Full name
Phone number
Delivery address
Email address
Order history and product preferences
Any correspondence you send to us

b. Information Collected Automatically. When you visit our Site, we automatically collect:

IP address and approximate location
Browser type and device information
Pages viewed, time spent, and navigation patterns
Referring URL and exit pages

c. Information from Cookies and Tracking Technologies. See Section 5 below for details.

We do not collect or store any payment card information. Siaflor operates on a Cash on Delivery basis and does not process online card payments at this time.

2. How We Use Your Information

Your information is used for the following purposes:

To process, confirm, and deliver your orders
To verify Cash on Delivery orders through phone confirmation
To communicate with you regarding your order status, delivery, or service inquiries
To send marketing communications, promotional offers, and product updates (only where you have consented)
To improve our website, product range, and customer experience
To prevent, detect, and investigate fraudulent or suspicious activity
To comply with applicable legal and regulatory obligations

3. Marketing Communications

Siaflor sends marketing communications only to customers who have opted in to receive them. You may withdraw your consent at any time by:

Clicking the unsubscribe link in any marketing email
Replying "STOP" to any marketing SMS or WhatsApp message
Emailing hello@siaflor.com with the subject line "Unsubscribe"

Transactional messages — such as order confirmations, delivery updates, and customer service responses — are essential to fulfilling your order and are not affected by marketing preferences.

4. Sharing of Your Information

Siaflor does not sell, rent, or trade your personal information to any third party for marketing purposes.

We share your information only in the following limited circumstances:

a. Courier and Delivery Partners. Your name, phone number, and delivery address are shared with our courier partners (Steadfast and Paperfly) solely for the purpose of delivering your order.

b. Service Providers. We may share information with trusted service providers who help operate our business — for example, SMS gateways, email platforms, and analytics providers. These partners are contractually bound to handle your data securely and only for the purpose for which it was shared.

c. Legal Requirements. We may disclose information if required by law, court order, or government request, or where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Siaflor, our customers, or others.

d. Business Transfers. In the event of a merger, acquisition, restructuring, or sale of business assets, customer information may be transferred as part of that transaction. Any successor entity will be bound by the terms of this Privacy Policy.

5. Cookies and Tracking Technologies

Siaflor uses cookies and similar technologies to operate the Site, improve performance, and understand how customers interact with our content. Cookies are small files placed on your device that help us recognise you on subsequent visits.

We use cookies for the following purposes:

Essential cookies: required for the Site to function, including shopping cart and checkout
Analytics cookies: to understand site traffic and customer behaviour
Marketing cookies: to deliver relevant advertising and measure campaign performance

You may disable cookies through your browser settings. Please note that disabling cookies may limit certain features of the Site.

Third-Party Tools We Use:

Google Analytics — to analyse site traffic and customer behaviour. You may read Google's privacy practices at https://policies.google.com/privacy and opt out at https://tools.google.com/dlpage/gaoptout.
Facebook Pixel (Meta) — to measure the effectiveness of our advertising and to deliver relevant promotions to past visitors. You may read Meta's privacy practices at https://www.facebook.com/privacy/policy.

6. Data Security

Siaflor maintains reasonable physical, electronic, and procedural safeguards to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security. By using the Site, you acknowledge this inherent risk.

You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including order fulfilment, customer service, accounting, and legal compliance. After this period, your information is either deleted or anonymised for analytical purposes.

8. Your Rights

You have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you.
Correction: You may request that inaccurate or incomplete information be corrected.
Deletion: You may request that we delete your personal information, subject to legal and operational retention requirements.
Withdrawal of Consent: You may withdraw your consent to marketing communications or data processing at any time.

To exercise any of these rights, please email hello@siaflor.com. We will respond to verified requests within 30 days.

9. Children's Privacy

Siaflor does not knowingly collect personal information from individuals under the age of 18. If you are under 18, you may use the Site only under the supervision of a parent or legal guardian. If we become aware that we have collected information from a minor without verified parental consent, we will delete that information promptly.

10. Links to Third-Party Sites

The Site may contain links to third-party websites — for example, brand information pages or social media platforms. Siaflor is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policy of any third-party site you visit.

11. Bangladesh Data Protection

Siaflor operates in Bangladesh. While Bangladesh does not currently have a comprehensive personal data protection statute equivalent to the EU GDPR, Siaflor voluntarily applies international best practices in data handling. We will update this Privacy Policy as Bangladesh data protection law evolves.

12. Updates to This Policy

Siaflor reserves the right to update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes will be communicated through our Site or via email where appropriate.