Shipping policy

Last Updated: 15 May 2026

Siaflor delivers authentic luxury beauty products across all 64 districts of Bangladesh. This Shipping Policy outlines our delivery zones, shipping charges, processing timelines, and what to expect at every stage of your order.

By placing an order with Siaflor, you agree to the terms of this Shipping Policy.

1. Payment Method

Siaflor currently accepts Cash on Delivery (COD) as the only payment method. Payment is made in full in Bangladeshi Taka to our courier representative at the time of delivery. Online payment options will be introduced in the future.

2. Shipping Rates

Shipping charges are calculated based on your delivery location:

Delivery Zone	Shipping Charge	Estimated Delivery
Dhaka City	৳80	1–2 business days
Rest of Bangladesh (including Chattogram)	৳150	3–5 business days

Free Delivery: All orders above ৳2,499 qualify for free delivery anywhere in Bangladesh.

Siaflor reserves the right to revise shipping charges at any time. The applicable rate is the rate displayed at the time you place your order.

3. Order Processing Time

Orders are processed within 1 (one) business day of confirmation. Business days are Sunday through Thursday, excluding public holidays.

Orders placed on Friday, Saturday, or on a national holiday will be processed on the next business day.

4. Order Confirmation by Phone

Every COD order is verified through a phone call by our team before dispatch. This step protects both our customers and our business from fraudulent orders and delivery errors.

Phone Verification Failure Clause: Our team will attempt to reach you up to 2 (two) times within 24 hours of order placement. If we are unable to reach you on the phone number provided after both attempts, your order will be automatically cancelled.

To ensure smooth processing, please:

Provide an accurate, active phone number at checkout
Be available to confirm your order within 24 hours of placing it
Ensure your phone number is reachable on WhatsApp where possible

5. Courier Partners

Siaflor delivers through trusted courier partners selected for their reliability and nationwide coverage:

Steadfast Courier
Paperfly

The choice of courier is determined by your delivery location and is made at the time of dispatch.

6. Delivery Coverage

Siaflor delivers to all 64 districts of Bangladesh, including remote upazilas served by our courier partners. In rare cases, delivery to extremely remote locations may take an additional 1–2 business days beyond the standard timeframe.

7. Order Tracking

Once your order is dispatched, you will receive tracking updates via:

SMS to your registered phone number
WhatsApp notification (where available)

The tracking message will include your courier partner's name and tracking reference, allowing you to follow your shipment in real time.

8. Delivery Process

At the time of delivery:

The courier representative will contact you by phone before arrival.
Please inspect the outer packaging carefully before accepting the parcel.
Do not accept any parcel that appears tampered with, opened, leaking, or visibly damaged. Returns will not be accepted for damage discovered after acceptance.
Pay the full order amount, including shipping, in cash to the courier representative.
Collect your invoice and retain it for any future return or service requests.

9. Customer Unavailable at Delivery

If you are unavailable at the time of the first delivery attempt, our courier partner will:

Contact you by phone to reschedule
Arrange a second delivery attempt at a mutually convenient time

If both delivery attempts are unsuccessful — whether due to the customer being unreachable, unavailable, or refusing delivery — the order will be returned to Siaflor and automatically cancelled.

Customers who refuse a confirmed COD order at delivery, or who are persistently unavailable across both delivery attempts, may be permanently blacklisted from placing future Cash on Delivery orders with Siaflor, in line with our Refund and Return Policy.

10. Address Accuracy

It is the customer's responsibility to provide a complete and accurate delivery address at checkout, including:

Full name
Active phone number (preferably WhatsApp-enabled)
House/flat number, road, area, thana, and district
Any landmark that assists the courier

Siaflor is not liable for delivery delays, failed deliveries, or lost parcels resulting from inaccurate, incomplete, or undeliverable address information. Address changes after dispatch cannot be guaranteed.

11. Packaging

Every Siaflor order is packed with care to ensure your products arrive in perfect condition:

Products are sealed in protective wrapping
Fragile items such as glass bottles and droppers are reinforced with additional cushioning
Your invoice is enclosed inside the parcel
Outer packaging is sealed with Siaflor branding

12. Delays Beyond Our Control

While Siaflor and our courier partners make every effort to deliver within the stated timeframes, certain factors may cause unavoidable delays, including:

Severe weather conditions
Political unrest or hartal
Public holidays
Courier partner operational disruptions
Force majeure events

In such cases, Siaflor will keep you informed through SMS, WhatsApp, or email. Delays caused by circumstances beyond our control do not qualify for cancellation, refund, or compensation.