Refund policy

Last Updated: 15 May 2026

At Siaflor, every product is carefully sourced, inspected, and handled to ensure it reaches you in perfect condition. We stand behind the authenticity and quality of every item we sell. This Refund and Return Policy explains when returns are accepted, how to request one, and how refunds are processed.

By placing an order with Siaflor, you agree to the terms set out below.

1. Return Window

You may request a return within 7 (seven) days from the date your order is delivered. Requests received after this period cannot be processed.

2. Conditions for Return

To be eligible for a return, the product must meet all of the following conditions:

The product must be unused, unopened, and in its original sealed packaging.
All seals, labels, barcodes, and protective wrapping must be intact.
The original invoice and packaging must accompany the returned item.

Products that have been opened, used, tampered with, or that show signs of damage caused after delivery are not eligible for return under any circumstance. This is a strict hygiene and safety standard observed across the global beauty industry.

3. Accepted Return Reasons

Siaflor accepts returns under the following circumstances:

a. Damaged or Defective Product. If your product arrives damaged, defective, or in a compromised condition, you are entitled to a full refund or a replacement of equal value, at your preference. We kindly request that you do not accept any parcel that appears tampered with, leaking, or visibly damaged at the time of delivery.

b. Wrong Product Delivered. If you receive a product different from what you ordered, Siaflor will arrange a full refund or replacement at no cost to you.

c. Authenticity Concern. Siaflor guarantees the authenticity of every product we sell. If a product purchased from Siaflor is proven to be inauthentic, we offer a full refund — no questions asked. Verification is conducted by Siaflor within 48 hours of your claim and may include batch code verification through the brand's official authenticator, packaging inspection, and comparison against our supplier documentation. If our verification confirms inauthenticity, you will receive a full refund including original shipping charges, and the product will be added to our internal investigation log.

4. Returns Not Accepted

For hygiene, safety, and operational reasons, Siaflor does not accept returns in the following cases:

Change of mind after delivery
Dislike of fragrance, texture, colour, or finish
Allergic reactions or skin sensitivity (we strongly encourage patch-testing before full use)
Products purchased during clearance, flash sales, or marked as final sale
Products without original packaging, seal, or invoice

5. How to Initiate a Return

To request a return, please contact our customer care team within 7 days of delivery:

Email: hello@siaflor.com
WhatsApp: +880 1410 911 390

Please include the following in your message:

Your order number
The reason for return
Clear photographs of the product and outer packaging
A photograph of your original invoice

Our team will review your request and respond within 1–2 business days. If your return is approved, we will share return instructions including the courier address.

6. Return Shipping Charges

If the return is due to an error on our part — damaged, defective, wrong product, or inauthentic — Siaflor will bear the return courier fee in full.

For all other approved returns, the return courier fee is borne by the customer.

7. Refund Processing

Once we receive and inspect the returned product, refunds are processed as follows:

bKash transfer: within 5–7 business days of approval
Bank transfer: within 7–10 business days of approval

Refunds are issued only via bKash or bank transfer. Siaflor does not issue cash refunds under any circumstances. The refund will be processed to an account in the original customer's name; refunds to third-party accounts are not permitted.

8. Cash on Delivery (COD) Order Refusal

Cash on Delivery is offered as a service of trust between Siaflor and our customers. Refusal to accept a confirmed COD order at the point of delivery — without a valid reason — results in significant operational loss to Siaflor and our courier partners.

Customers who refuse a confirmed COD order at delivery will be permanently blacklisted from placing future Cash on Delivery orders with Siaflor. Such customers may continue to shop with us once online payment options become available.

We request that you place your order only when you are confident in your purchase and available to receive it.

9. Replacements

Where a replacement is approved in place of a refund, the replacement product will be dispatched within 2–4 business days of receiving the returned item, subject to stock availability. If the original product is no longer in stock, Siaflor will offer a refund or an alternative product of equivalent value.